1. Overview
This Shipping Policy explains how Xefralexsrozelon processes and delivers orders. It forms part of our consumer information and should be read together with our Terms of Use and Refund Policy.
2. Order Processing
Orders are normally processed within 1-2 business days after payment confirmation.
- Business days are Monday to Friday, excluding Danish public holidays.
- Orders placed on weekends or holidays are processed on the next business day.
- If additional verification is needed, processing may take longer.
3. Shipping Areas
We currently ship to selected destinations within the European Economic Area (EEA). Availability may vary based on carrier coverage and local import restrictions.
If shipping is not available for your address, this will be shown before you complete your order.
4. Delivery Time Estimates
Delivery times are estimates and start after dispatch:
- Denmark: typically 1-3 business days
- Other EEA destinations: typically 3-8 business days
Delays may occur due to weather, customs procedures, carrier disruptions, or force majeure events.
5. Shipping Costs
Shipping costs are calculated at checkout and shown before the final order confirmation. Any applicable shipping charge is displayed clearly before payment.
6. Tracking and Delivery Confirmation
When tracking is available, we will provide tracking details by email after dispatch. A shipment is considered delivered when the carrier confirms delivery at the provided address or pickup point.
7. Incorrect Address or Failed Delivery
Please ensure your delivery details are accurate. If an order is returned due to incorrect address data or failed delivery attempts, we may charge additional re-shipping costs where legally permitted.
8. Damaged or Missing Items
If your parcel arrives damaged, or if items are missing, contact us without undue delay and preferably within 48 hours after delivery. Include your order number and photos of the parcel and contents when possible.
9. Consumer Rights
This policy does not limit any mandatory rights under Danish or EU consumer law. Your statutory right of withdrawal and warranty rights remain unaffected.
10. Contact
For shipping-related questions, contact us:
Xefralexsrozelon
Birkevej 13, 5450 Otterup, Denmark
Email: partnership@xefralexsrozelon.world